Delivery and Returns

Enjoy shopping online with Queenstown Mountain Bike Club with our convenient and hassle free delivery options.

Shopping from New Zealand.

Local pick up from Bikeaholic Queenstown Cost: FREE When: Saturday's Order online and you can collect your order from Bikeaholic Queenstown for free. Queenstown Mountain Bike Club will deliver your gear to Bikeaholic so you can collect it the Saturday following your order.  Please note that if you have ordered the wrong size you will still need to follow the returns procedure below, Bikeaholic do not hold QMTBC stock.

Local Delivery Cost: $5 +GST Queenstown Mountain Bike Club will endeavour to post your awesome new threads the week you order.  Please be aware that the online shop is run by our QMTBC voluntary merchandise committee member so therefore postage may be slightly delayed during busy times but the best things come to those who wait.

Postage within New Zealand Cost: $12 +GST Items within New Zealand will be posted via the post office using tracked post where possible.  Queenstown Mountain Bike Club will endeavour to post your awesome new threads the week you order.  Please be aware that the online shop is run by our QMTBC voluntary merchandise committee member so therefore postage may be slightly delayed during busy times but the best things come to those who wait.

Shopping Internationally

Cost: $20 NZD All international parcels will be sent via New Zealand Post International Airmail.  These parcels are not track and trace.  If you would prefer a tracked option there will be an additional charge, please contact us for more information. Please be aware that the online shop is run by our QMTBC voluntary merchandise committee member so therefore postage may be slightly delayed during busy times but the best things come to those who wait.

Exchanging & Returning items

If you are unsure of sizing please feel free to contact us before ordering. If you do end up with something that doesn't fit we're happy to exchange it although due to us being a non-profit organisation you will need to pay the postage.  If you'd like to return something please do so within 30 days of receiving it.

Please email us before posting your items so we are aware they are coming and then post to

Queenstown Mountain Bike Club PO Box 1396 Queenstown 9348 New Zealand.

     

Leave a Reply

Your email address will not be published. Required fields are marked *